Can you calculate follow-up time for us?

I feel like this might nicely fit into the „How I solved it“ series, which Jen is running. A customer came the other day that they have a new process, where they need to follow-up with a new lead in 2 hours and notify owner and their supervisor if there is a delay. My initial reaction was „damn, casesRead More…

Free Salesforce License in your org, can you believe it?

Sometimes Salesforce surprises, like a few years back when they introduced the Integration license and gave 5 of them for free in every org. Now – I mean it is for some time already, but I finally really used it at one client – you can get Platform licenses for free as well. As SalesforceBen listed in theirRead More…

O Salesforce s business analytiky

Volné pokračování mé série o rolích lidí v Salesforce/IT ecosystému. Už jsme mluvili o testování, projektovém řízení, s obchodníky, administrátory, head hunterem, s konzultanty i success architektem. Tak teď jsme chytili ten „začátek“ projektu, kde se říká co se bude dělat, proč a případně jak. Připojila se ke mě Nhan Anička Nguyenová a Anna Michutová, které si roli business analytika užívají už hezkýchRead More…

You know how to make your customers loyal?

Another great user group in the books, this time about Loyalty Management. Flo hosted us again in their beautiful offices and what originally looked like a small gathering of a few interested one at the end became one of the biggest meetups with close to 100% attendance rate, wow, this topic really resonates! Justinas started with a generalRead More…