Just over Christmas period a new certification hit Webassessor – the Nonprofit Cloud Consultant. Sadly I wasn’t one of those who were invited into the beta, so it was first thing on my list for January.
It is really great to see this exam, as it shows the importance of NPSP and that Salesforce is really dedicated to support nonprofits. And the exam isn’t about NPSP only but there are links to other products useful for NGOs as well. Actually, I was a bit surprised it spoke about Pardot and Marketing Cloud only, I can imagine that Einstein Analytics would provide a great value as well, not mention Communities or Quip. And platform, that awesome thing under everything!
For a long time I had a feeling that NPSP is community effort with a few people working on it in their spare time. Later I’ve been told there are a few hundreds developers inside Salesforce(.Org) working on it as their daily job.
This package – or rather several managed packages – sits on top of regular Enterprise Salesforce, provides functionality tweaked for NGOs use and is update every two weeks. Which is pretty awesome and at the beginning it scared me, but then they told me it is probably better, as they add a feature or two every 2 weeks, which is easy to set up and deploy. Way easier than to go through 500+ pages every 4 months as with standard Salesforce.
I would love to be able to easily transfer some of its features to any standard implementation:
- customizable rollups – they aren’t just simple rollups you can get with any 3rd party app, they might be quite clever as well, such as how many consecutive years the donor donated. And it is awesome to see how they are developed (which is another awesome thing about NPSP as its source code is available for anyone to check);
- Engagement Plans – pretty impressive automation and maybe even „project“ management you can use right out of the box.
Other nice features of NPSP
- relations between contacts and companies, which are way more powerful than the standard one. At the same time I feel they might be useful only for smaller NGOs as the big one won’t be able to get this level of details plus it is really hard on data space it will use;
- households might be useful for any company working in B2C space as it solves the problem we typically solve with Person Accounts (which aren’t supported in NPSP);
- address management probably isn’t that big topic for normal company, but it is nice to see it here. And I can imagine that any magazine would love to use it;
- donations is the most important part of NPSP for most NGOs. I love how they though about the ability to forecast donations, which is something I didn’t see any of my organisations doing, I love the hard/soft credit idea and matching gifts implementation.
With 35 000+ NGOs using Salesforce worldwide it is really great to see this certification on the market. The only „sad“ part of it is, that you are able to pass it with only standard Salesforce knowledge, which feels sad to me, as I know people who just hate NPSP and their first step in any NGO’s implementation is to remove it, instead of trying to understand what it does and how it works. And they being able to deliver even better implementation.