Flight to San Francisco, what a better time to read through some short book such as release notes (955 pages this time). For a second I played with Agentforce, which is now running on Salesforce Help site, whether it can provide me a summary tailored for our instance, but got nothing useful out of that. Back to manual reading, which I still prefer to al shortcuts (which I love to use elsewhere). Worth to say that Chris Pearson has been more successful and the result looks awesome!
Here is the list of interesting things we got over the weekend in our instances:
- shorten certificate validation – surprisingly I didn’t notice any help with auto generating new besides the possibility to use relevant API. And it is quite annoying generate the certificate for SSO once a year, if we have to do it more often now … :_(
- static reference lines in dashboards – I somehow didn’t realize it isn’t there yet plus why – if I remember correcly – you can have them dynamic in reports
- translate reports in dashboards – never noticed it isn’t possible
- you can type field name you want to add into list view – but it isn’t obvious at all as there isn’t search box above
- Lightning Out 2.0 – while Lightning Out never made it out of beta, this is the future now, supporting publishing LWC components out of Salesforce with strong security and performance
- SLDS 2 (aka Cosmos) is GA with Dark Mode in beta – need to be enabled by admin
- ApexDoc a new standard for documenting your apex code
- External Services can handle larger payloads (as I read it then Apex) without hitting a heap limit. Well, we still speak about 16MB only
- Named Query API looks interesting as it should be more efficient than flow/apex
- via Salesforce DX you can change based on which org a sandbox is refreshed – that might be handy time to time
- new Event Studio app will allow you to monitor Platform Event consumption/publishing
- when using Lightning Dualbox in your components you can search in it – similar to the way when adding field to list view (see above)
- topics in Agentforce has been updated with plenty of new actions, which is pretty interesting as it also means that the users need to learn the new ways they can use agents in
- legacy chat is being replaced by Enhanced Chat (formerly Messaging for In-App and Web)
- better capture of data on forms in Marketing Cloud Next – no more JavaScript which would set the field based on URL parameters
- support of sandboxes in Marketing Cloud Next
- Einstein Summary component (if you have Agentforce for Sales) looks really cool
- threaded view in Activity timeline when using Einstein Activity Capture
- store emails captured by EAC in Salesforce
- decision in flow can be done by AI – just write in plain text what when
- searching for variables in a flow – finally I don’t need to think about which loop variable is the right one plus plenty of other filtering down
- triggering a flow on attaching a file to a record – wow!
- previewing screen flow in an Experience Cloud site – no need to activate it and check on the site, can see it directly in the debugger. I would so use it a month ago!
- compare flow versions – yes, we have git, but seeing it right in the Salesforce is still super beneficial
- persistent logging for flows and reporting how they are used – this looks super promising for some ROI calculation
- approval flow debug – it was basically impossible to debug approval process, now with the move to flows we will be also able to debug it, which is super cool
- Salesforce Channels in Slacks are automatically created when you start typing into the Slack component on a record which doesn’t have channel already – something I need to dig deeper and see the benefits, as my customers typically didn’t integrate Slack & Salesforce yet and just posting links and have a chat about them
- rotate External Client App Credentials – great article by Lekkim
- database encryption – I didn’t realize that Salesforce changed the underlying database (no Oracle anymore on Hyperforce) and
it looks like you are able to encrypt it with your own keys even without purchasing Shield (I would say the release notes aren’t exactly clear here as in one place it speaks about the Shield, in another one it looks like it is available for everyone)but Shield is required - guidance on how to close a case based on historical cases – part of Agentforce for Service, but feel it can really be beneficial. Actually at the same time, such information should be probably part of knowledge base and the agents should not really based it on previous cases
- case descriptions with rich formatting (beta) – I somehow had a feeling it is already possible but obviously not
- maximum of 250 emails per 24 hours per case, no limit previously, but even this number looks ridiculously high
- Einstein for Service allows you to use standardized Email Prompt Templates for typical use-cases – after becoming the Agentblazer I can feel this makes a lot of sense
- Time to Next Action in case list views when using Entitlements – finally!
Not bad but somehow I expected a bit more from almost 1000 pages. Obviously there are plenty of updates to all those different industry clouds I don’t really pay much attention or nothing I would consider major in Education, Nonprofit, and Manufacturing. Revenue Cloud including Billing got a lot of improvements but somehow most of them I considered as expected and was rather surprised it wasn’t there already.
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